More gripes

Don't you hate it when people who are in a checkout line at a store hold up every one else while they get their purse, or whatever, in order.  Be courteous, step to one side.  Also, it really frosts me when I have spent some time in line waiting for service, my turn finally comes, the store's phone rings and the clerk keeps me waiting while person on the phone is taken care of.   Isn't that pretty much like cutting in line?